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Motorcycle Tunes WARRANTY 
Terms and Conditions are listed at the bottom of this page


 

Warranty Repairs / Returns/ and Trouble Shooting





After you submit the above trouble ticket:
1. We will then reply with further instructions, and if needed we will then issue you a RA# (Return Authorization Number) 
The RA# will remain active for 15 days, and must be received at our warehouse within period. (issuance of a RA# does not represent an authorized credit) 
Returns without a RA# will not be accepted and will be returned to sender. 
Motorcycle Tunes is not responsible for return with no RA# 
2. Carefully package merchandise to avoid damage during shipping. Depending on it’s condition, original packaging may not be sufficient. Include a copy of your original invoice, and a note stating what item is defective. 
3. Ship only those items for which the RA# was issued. 
4. Write the RA# on the outside of the package. 
5. Ship the package along with an enclosed Cashier's Check or Money Order in the amount of $30.00 for return shipping, handling or provide your CC Number with Expiration Date, or other specified fee for Replacement, Return Shipping and Handling to 

BE SURE TO INCLUDE A NOTE WITH A COPY OF YOUR ORDER INVOICE AND THE RA# WRITTEN ON IT.

Motorcycle Tunes 
RA#
3301 S 14th St STE 16 #257
Abilene, TX 79605





1-29 days after the original order ship date, we will send you a prepaid label to mail the defective item back to us, and we will repair or replace the defective item, and pay the return postage back to you.
 
30 days - 1 Year after the original order ship date, the Customer is responsible for shipping the defective item to us along with a cashier's check or money order in the amount of $30.00 for return shipping and handling. We will then repair or replace the preapproved covered item, and mail the item back to you.

1 Year or more after the original order ship date, the Customer will need to contact us to get a quote on the repair/replacement. We will work hard to take care of you, and get you the best possible deal on any repair/replacement.

All Warranty/Returns/ and Trouble Shooting is handled through our Online Ticket System, and Online Chat
Motorcycle Tunes shall have no obligation in the event the customer is unable to provide a receipt showing the date the customer purchased the product(s). 

1. Warranty only applies to items manufactured by Motorcycle Tunes, all other items carry the manufacturer warranty only.  30 days - more after the original order ship date Amplifiers and Bluetooth only carry the manufacturer warranty.  
2. The product must be properly installed, maintained and operated under normal conditions. 
3. Motorcycle Tunes makes no warranty, expressed or implied with respect to any chromed or powder coated products. 
4. Motorcycle Tunes shall not be liable for any consequential and incidental damages, including labor, paint, electrical, resulting from failure of a Motorcycle Tunes product. 
5. This warranty does not apply to any item not listed to have a warranty, Any return that shows evidence of being misused or installed contrary to manufacturer’s instructions and/or subjected to improper handling, packaging, return shipping by the customer, will not be eligible for exchange, refund or warranty consideration. 
6. This warranty does not cover products sold as reconditioned, closeout, discontinued or sold by a non-authorized reseller. 
7. Bottom Mounting Bolts have limited 1 replacement limit, additional bolts must then be purchased through our replacement parts list . 
8. Cerwin Vega and Clarion amplifiers and MTX Bluetooth have a 1 Year warranty and will need to be returned to the manufacturer for repair. Modifying the Amplifier or Bluetooth will void the warranty on the product. 
9. Replacement Parts can also be purchased through this link Replacement Parts
10. The warranty is only valid to the original purchaser, and original order shipping address. The warranty is non transferable. This warranty is only valid for as long as the item is a stocked current item. If the item is no longer stocked, Motorcycle Tunes may elect to offer an upgrade at a discounted price. 
11. Motorcycle Tunes makes no warranty of any kind in regards to other manufacturer’s products distributed by Motorcycle Tunes. Motorcycle Tunes will pass on all warranties made by the manufacturer and where possible, will expedite the claim on the behalf of the customer, but ultimately, responsibility for disposition of the warranty claim lies with the manufacturer. 
12. Items will not be replaced until the defective item is first received back here at our warehouse.

 

 

Hands
Motorcycle Tunes

Motorcycle Tunes was founded in 1999 and has continued to lead the motorcycle audio industry with the highest quality products at the lowest possible prices. Our systems are Seriously Loud with Deeper Bass and No Distortion.

o Universal Fit
o Designed for bikes with loud pipes
o Highway Rated
o Factory Quality meets Superior Performance. 
o Made in Abilene, Texas 

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